Effective Date: January 29, 2025
At Star Consultant, we strive to provide high-quality services to our clients. However, we understand that there may be circumstances where you may wish to request a refund. This Refund Policy outlines the conditions under which refunds may be granted.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Cancellation of Services: If you decide to cancel our services before the commencement of the service, you may be eligible for a refund, subject to the conditions outlined below.
- Unsatisfactory Services: If you believe that our services did not meet the agreed-upon standards, you may request a refund. This is subject to an evaluation of the situation.
2. Conditions for Refund Request
To be eligible for a refund, you must:
- Submit a written request for a refund within 14 days of the service being rendered or the cancellation of services.
- Provide a valid reason for the refund request, along with any supporting documentation (e.g., receipts, correspondence).
- Ensure that any materials or reports provided as part of the service are returned if applicable.
3. Refund Process
Upon receiving your refund request, we will:
- Acknowledge receipt of your request within 5 business days.
- Review your request and the supporting documentation.
- Notify you of our decision regarding your refund within 14 business days of receiving your request.
4. Refund Amount
If your refund request is approved, the amount refunded will be determined based on the following:
- Full Refund: If you cancel before the service has started or if the service provided did not meet the agreed-upon standards.
- Partial Refund: If you cancel after the service has commenced or if only part of the service was delivered satisfactorily.
5. Non-Refundable Fees
Certain fees may be non-refundable, including but not limited to:
- Application fees for university admissions.
- Fees paid to third-party providers or institutions that are not refundable to us.
6. Changes to This Refund Policy
Star Consultant reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates. Your continued use of our services after changes are made constitutes your acceptance of the revised policy.
7. Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Phone: +263 772 952 922
Thank you for choosing Star Consultant. We appreciate your trust in us and are committed to providing you with exceptional service.
