Effective Date: January 29, 2025
At Star Consultant, we understand that circumstances may arise that necessitate the cancellation of services. This Cancellation Policy outlines the terms and conditions governing cancellations and any associated fees.
1. Cancellation of Services
Clients may request to cancel services at any time. However, the timing of your cancellation may affect any fees incurred and the possibility of receiving a refund.
2. Notice Period
To avoid cancellation fees, we request that you provide a notice period as follows:
- More than 14 Days Before Service Begins: Clients may cancel services without incurring any fees.
- 7 to 14 Days Before Service Begins: Cancellations made within this period may incur a cancellation fee of 50% of the total service fee.
- Less than 7 Days Before Service Begins: Cancellations made within this period may incur a cancellation fee of 100% of the total service fee.
3. Notification of Cancellation
To cancel your services, please notify us by phone. Your cancellation will be effective as of the date we receive your notification. We recommend that you keep a record of your cancellation request.
4. Refunds Upon Cancellation
In the event of a cancellation, any applicable refunds will be processed in accordance with our Refund Policy. Please refer to the Refund Policy for detailed information on eligibility and the refund process.
5. Changes to This Cancellation Policy
Star Consultant reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates. Your continued use of our services after changes are made constitutes your acceptance of the revised policy.
6. Contact Information
If you have any questions or concerns regarding this Cancellation Policy, please contact us at:
Phone: +263 772 952 922
Thank you for choosing Star Consultant. We appreciate your understanding and cooperation regarding our cancellation terms.
